Autumn Care of Norfolk

This place excelled in the area of long-term care, where it received an impressive grade of A-. Facilities that do well in this category typically provide patients with more supervision and stay on top of routine healthcare services. On top of assessing the volume of care provided by nurses aids and other staff, we looked at the number of residents vaccinated for pneumonia. This facility gave the vaccine to 96.0114 percent of its patients, which is more than most nursing homes. Finally, this place was able to limit hospitalizations. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is an impressively low figure.

This nursing home also performed well in inspections. It received one of our highest grades in that area with a score of A-. We take several aspects of a facility's inspection report into consideration in computing our inspection grades. One critical factor is deficiencies. You should keep in mind that the severity of the deficiencies is arguably more important than the quantity of deficiencies, as some deficiencies can be relatively minor. While this nursing home had some deficiencies on its government inspection report, none of them were major deficiencies based on CMS' deficiency scale. Finally, this facility had no substantiated complaints this year from residents, which is always a good sign.

This nursing home also earned a strong nursing grade. In fact, we awarded it a F in this area. When calculating our nursing scores, we analyze both the number of hours nurses spend with residents and the levels of licensure of those nurses. This facility offered only 0.3 hours of nursing care per patient daily. This is an alarmingly low total. Finally, we also assessed some nursing quality-based metrics in computing our nursing grades. This place fared well in terms of minimizing its residents' pressure ulcers and major falls.

This facility's least impressive category was short-term care, which is the last category we looked at. Sadly, it received an F for this category. Even with some solid scores in other areas, this score is nevertheless of a concern so we wanted to make sure you are aware. Our short-term care ratings are considered to be more important for those in need of rehabilitation from their nursing home. Rehabilitation usually requires more skilled nursing services. This means not only nursing services, but also physical and speech therapy, as well as other types of therapy. Given its grade in this category, we were not stunned to discover that this facility is well below average in terms of the quantity of registered nurse and physical therapy hours offered to its patients based on the metrics we assessed. Lastly, we looked at the percentage of patients who were able to return to the community from this facility. This definitely wasn't a strength for this facility. We found that just 4 percent of this facility's patients returned home. At most nursing homes, around half of their residents are able to return home so this is well below average.