Medical Guardian Review Overall Grade: A

Medical Guardian is a leading provider of medical alert devices in the United States. Their products are designed to provide you and your loved ones with 24/7 emergency monitoring and assistance. Medical Guardian offers two types of medical alert systems: in-home and on-the-go. In-home systems are ideal for those who want protection while they are at home whereas on-the-go systems offer protection for those who are frequently away from home.

Here's an overview of what Medical Guardian plans look like:

Medical Guardian received the highest ratings for its home-based system features. The company's systems are user-friendly and reliable, with a wide range of coverage. These subcategories helped Medical Guardian achieve its high ratings:

Water Resistance

Unfortunate events can happen anywhere, even at home. That’s why Medical Guardian designed its help buttons to be water-resistant. This means that if you accidentally drop your help button in the sink or take a spill in the shower, you can still count on the device to be there for you.

Range of Protection

Some home-based system providers only offer protection within a certain range, usually a few hundred feet. But with their devices, you’re protected no matter where you are in your home because their systems work up to 1400ft away from the base unit.

Fall Detection

Their home-based systems are equipped with this life-saving feature. Note that this is a premium feature and will cost an extra $10/month. This rate is the industry average.

Cellular Fee

This device connects to your landline telephone and offers the best-ever connection speed via LTE, making it ideal for areas without broadband and/or poor cell service.

Medical Guardian is also rated highly for its on-the-go system features. These are the subcategories that we assess for this system:

Water Resistance

It is relieving to know that the on-the-go system is water-resistant. With IP67 water rating, the system can be submerged in up to 1 meter of water for 30 minutes. So, if you are caught in a rainstorm or accidentally drop the device in a puddle, you can rest assured that it will still work properly.

Battery Life

One of the best features of the on-the-go system is its battery life. With an average of 5 days battery life, you don't need to worry about recharging the device every day. Even if you forget to recharge it for a couple of days, the device will still work properly.

GPS Location Tracking

The company’s systems do not come with GPS location tracking. This should have been a valuable feature, especially if your loved one tends to wander off or gets lost easily.

Fall Detection

Another great feature of the on-the-go system is its fall detection. If your loved one were to fall, the device would automatically detect it and send an alert to the monitoring center. This also costs an additional $10/month.

Caregiver App

Medical Guardian has a MyGuardian Portal available for their On-the-go systems. This app lets you manage your network you can communicate with in times of need.

The monitoring center is one of the most important aspects of a medical alert device and we are happy to report that Medical Guardian's monitoring center is efficient and reliable. Thus, rating it with A. We reviewed the following aspects when determining the system's rating:

Location of The Monitoring Center

The monitoring center is 100% US-based, which is a huge plus. We prefer medical alert systems that have their monitoring center located in the US because it ensures quick response times.

Third-Party Certification

Medical Guardian received a TMA Five-Diamond Certification, which is the highest certification that a monitoring center can receive. This certification is only given to monitoring centers that meet the strictest standards in the industry.

Response Rate

Response rate is the average amount of time before a monitoring agent responds to the user after pressing the button. This is the most important part of this category. With Medical Guardian's systems and monitoring centers, the response time is an impressive average of 20 seconds.

Multi-Lingual

Their monitoring center is available in English and Spanish. Even if you don't speak in any of these two languages, their operators will still be able to communicate with you using a translation service.

After focusing on the system quality, the next important factor in a medical alert device is always going to be the overall cost of purchasing the device. Below are the costs we have taken into account to come up with the rating of A-.

Monitoring Fees

The monthly fee paid by users availing Medical Guardian's plans ranges from $29.95 to $39.95. This price range is just around the average monthly fee for medical alert systems.

Device Cost

We feel that the cost of their systems is quite reasonable when compared to other systems in the market. It ranges from $124.95 to $199.95.

Cancellation Fee

Medical Guardian does not charge any cancellation fee, making it one of the few companies that do not have this policy.

Spouse Monitoring

Spouse monitoring is available for an additional monthly fee of $2.99. This is a great option for couples who want to be able to keep tabs on each other's health and safety.

Shipping Fee

Last on the list is the shipping fee. The good news is that Medical Guardian only charges $12.50 for shipping, which is quite reasonable.

Classic Guardian

The Classic Guardian is a medical alert system that features monthly costs of $29.95/month and connects through landline. The base unit that comes with this plan has a two-way speaker that enables two way communication with the monitoring center. In case of power outage, the base unit can still be used for approximately 32 hours. Included also is a water-resistant help button that has a range of 1300ft from the base unit. Fall detection can be added to this plan for additional $10 per month.

How does Classic Guardian work?

The Classic Guardian is a reliable and affordable choice for those who want to be connected to help 24/7. The base unit plugs into your home's landline phone jack, and the help button can be worn as a pendant or clipped onto a belt or pocket. Press the button whenever there is an emergency. Additionally, .If you fall, the wearable fall detection will send an alert to the monitoring center and will initiate a call. One of their certified professionals will then assess the

Home 2.0

This plan includes a base unit and a help button just like the Classic Guardian, but this connects through a cellular network, which doesn't require a Landline. Home 2.0 costs $34.95 per month with a one-time device fee of $124.95. The base unit has the same features like the Classic Guardian but the range of the help button for Home 2.0 is 1,400ft. You may also opt to add a wearable fall detection device that costs an additional $10 a month.

How does Home 2.0 work?

Home 2.0's base unit connects to a 4G-LTE cellular network. The base unit plugs into an outlet and has 30 hour battery backup in case of power outages. Once the base unit is connected and powered on, you can wear the help button as a pendant or bracelet. If you ever need help, simply press the button and it will send a signal to the base unit. The base unit will then call for help from the Medical Guardian's monitoring and response center.

Mobile 2.0

The Mobile 2.0 comes with a portable, lightweight base device that can be clipped to your belt or carried in a purse and a personal help button that can be worn as a pendant or wristband. You can get this plan for $39.95 per month plus a one time device fee of $124.95. The base device has a built-in speaker and microphone for clear two-way communication and a battery that can last up to 5 days once fully charged. In addition, the device is water resistant so you won't need to worry about it getting damaged if it gets wet. You may even carry it with you in the shower or even when you're out in the rain. Plus, the personal help button can work as far as 500ft away from the base unit.

What's included in a Mobile 2.0 package?

• Mobile 2.0 base device
• belt clip
• necklace, wristband, and interchangeable help button
• charging cradle
• user manual

Mini Guardian

For a monthly monitoring fee of $39.95 and a one-time device cost of $149.95, you can purchase Medical Guardian's Mini Guardian which comes with a lightweight, mobile help button. This device has a built-in HD speaker and microphone that is used when communicating directly with an emergency response operator, and it also has a long-lasting battery that can go up to 5 days without being charged. This mobile device can be taken anywhere as long as there's a strong cellular network, and it is even water resistant so you can wear it in the shower or during a rainstorm. Additionally, the button can be worn as a necklace, can be clipped to the user's belt or clothing, or can even be placed in a pocket.

What are included in Mini Guardian ?

• Mini Guardian device
• belt clip
• lanyard
• charging cradle
• user manual

How does Mini Guardian work?

The Mini Guardian is a small, lightweight device that can be worn around the neck. In an emergency, the user can press the button on the device to summon help. The device will then send out a signal that will be received by a medical guardian monitoring center. The center will then dispatch help to the user's location.

MG Move

Medical Guardian's MG Move is a water-resistant, Smartwatch-style medical alert device that includes built-in fall detection, battery life of up to 24 hours and a couple of added features such as step tracker and weather app. The monthly cost for this plan is $39.95 per month and there will also be a one-time payment for the watch amounting to $199.95.

What's included in an MG Move package?

• Smartwatch
• magnetic charging station
• charging cord

How does MG Move work?

The device can easily be communicated with through voice to text and set daily step goals that can be measured with weekly tracking. The watch also comes with reminders for events or medications, and a button to call for help in an emergency. With local real-time weather data, the user can be prepared for any weather conditions before heading outside.

Monitoring Center

The monitoring center is the nerve center of Medical Guardian's operation. They're there to respond to any and all alarms that come in from their customers' homes. But the monitoring center is more than just a call center. Here's a closer look at what the Medical Guardian's monitoring center has to offer:

24/7 Monitoring

Medical Guardian's team of professionals is on call 24 hours a day, 7 days a week, 365 days a year. No matter what time it is, someone will be there to answer your call.

Nationwide Coverage

Medical Guardian's monitoring center is located in the United States. That means they can provide service to their customers no matter where they are in the country.

Flexible Responses

Not every situation is the same. That's why Medical Guardian's monitoring center is equipped to handle a variety of responses, from sending someone to check on the customer to contact their emergency contacts.

State-Of-The-Art Facility

Medical Guardian's monitoring center is equipped with the latest in technology and security. That means they can provide the best possible service to their customers – no matter what time of day or night it is.

TMA Five-Diamond Certified

The Monitoring Association (TMA) has certified Medical Guardian's monitoring center as "Five Diamond." That means they meet the highest standards in the industry for quality and service.

Why Consider Medical Guardian?

Here are some reasons why Medical Guardian is worth your time if you're looking for a medical alert device provider:

Core Values

Medical Guardian is a company with core values that include putting the customer first, providing innovation and quality, and maintaining the highest standards of integrity.

Transparent Pricing

Medical Guardian is upfront about its pricing, with no hidden fees or long-term contracts. You'll know exactly how much you'll be paying each month.

Reliable Service

Medical Guardian has 24/7 monitoring by U.S.-based professionals and its devices work even if the power goes out. You can rest assured knowing help is always available when you need it.

Excellent Customer Service

Medical Guardian has a team of knowledgeable customer service representatives who are ready to help you with any questions or concerns you may have. Once your device has been activated, a representative from Medical Guardian will contact you immediately to have the device tested.

No long-term contracts

Medical Guardian does not require any long-term contracts, so you're free to cancel at any time.

Fall Detection Ready

This feature is rarely offered by other medical alert device providers, but Medical Guardian offers it as an add-on for an additional fee. This is a very important feature to have if you live alone and are at risk of falling.