LifeStation Review Overall Grade: A-minus

LifeStation has been in the industry for 18 years. They provide a range of plans to choose from Like other medical alert system providers, they offer both home-based and on-the-go systems, plus a Smartwatch and a luxurious pendant option which is unique in the market.

In addition to this, LifeStation also has a long list of satisfied customers. With an A+ rating from the Better Business Bureau and certification from The Monitoring Association, this company is a reliable source for your medical alert needs.

Despite ranking low on our list of top medical alert system providers, LifeStation is still a fair option for medical alert systems, especially because of its dedication to customer service. They have a team of highly trained professionals who are always available to help their customers.

Let's take a look at what the LifeStation medical alert systems look like:

Here are the metrics we used to evaluate LifeStation's plans:

We rated LifeStation's home-based system features fairly high, as it offers standard features that are found in most home-based systems. These features include the following:

Water Resistance

Water-resistant devices will keep you safe no matter where you are inside your home because accidents happen anywhere, including in the shower. LifeStation's products are all water-resistant.

Range of Protection

Every home-based system has a different range of protection, and LifeStation's devices have a 600 to 650ft range. This is on the lower end for home-based systems, but it is still a decent range considering what other providers offer.

Fall Detection

Fall detection is a vital feature for home-based systems because it can save your life if you were to fall and could not reach a phone to call for help. LifeStation's At Home Supreme plan offers a fall detection feature.

Cellular Fee

Their home-based system can be connected via AT&T cellular service with no additional monthly fee.

We rated LifeStation's on-the-go system with an A- because, like its home-based system, it offers standard features that are found in other providers' on-the-go systems. Let's go over these features one by one:

Water Resistance

LifeStation's devices are all waterproof making its on-the-go systems usable no matter where you are, even if you're out in the rain without worrying about damaging them.

Battery Life

The company's on-the-go devices have a battery life of 5 days, which is average for most mobile systems in the market.

GPS Location Tracking

All of LifeStation's medical alert devices come with GPS location tracking, so you can always know where your loved one is.

Fall Detection

Next, the fall detection feature is built-in for the Sidekick and Luxury plans of LifeStation. If a fall is detected, the system will automatically place a call to their response center.

Caregiver App

Some of LifeStation's plans include a system for communicating with caregivers. Their on-the-go system offers a unique feature called Find My Loved One that allows family and caregivers to locate the user's exact location by sending a quick text to LifeStation. This system is compatible with Amazon Alexa and you just need to say "Alexa, locate [user]" to get started.

The monitoring center is the most crucial part of any medical alert system. It is the brains behind the entire operation and is responsible for keeping your family safe and secure. We rated LifeStation an A- on this metric after considering the following factors:

Location

LifeStation operates two monitoring centers in the United States, one in New Jersey and one in Texas. This ensures that their services are available to everyone in the country.

Response Rate

This category determines how quickly the monitoring center responds to an alert after the user pressed the help button. We found that LifeStation had an average response time of 28 seconds, which is neither the fastest nor the slowest of the providers we looked at.

Third-Party Certification

LifeStation's two US-based monitoring centers are both UL-listed and CSAA Five Diamond Certified which means they meet the highest standards for quality and reliability.

Multi-Lingual

LifeStation’s emergency monitoring agents use translation services to support other languages including Spanish, German, and a lot more.

The overall cost of LifeStation's systems was the last metric we looked at and we gave it an A- grade. Below are the costs we have taken into consideration:

Monitoring Fees

LifeStation's medical alert system plans cost from $32.95 to $49.95 a month. The top-tier plan, which includes two-way voice calling, GPS location services, and Find My Loved One technology is in the higher price range when compared to similar systems.

Device Cost

Some LifeStation plans have a one-time device fee of $99.95 which is also higher than what other providers charge their customers.

Cancellation Fee

LifeStation does not charge its customers a cancellation fee, which is great because it allows you to leave whenever you want. You only need to call them to let them know you're canceling and to begin the process of returning their devices to their office.

Spouse Monitoring

On this part though, LifeStation charges way lower than other providers in the market. If you want to add a button for spouse monitoring, it will only cost you an additional $3.95 a month.

Shipping Fee

LifeStation's shipping fee is $12.50, which is the average amount charged by other providers in our evaluation.

At Home Standard

This home-based plan costs $32.95 a month and it includes a base unit with two-way communication and works through AT&T Cellular network. It can also last up to 32 hours in case of power outage. This plan also has a water-resistant help button that can be worn as a pendant or wristband and has a range of up to 650ft from the base unit.

At Home Supreme

This home-based plan costs $44.95 a month and includes everything in the At-Home Standard plus a lockbox for storing a house key so emergency responders can enter your home if needed without incurring any damages on your property.

Additionally, fall detection is already included in the monthly cost of the plan. The base unit also comes with a backup battery that can last up to 32 hours, however, its radius is only at 600ft.

What is included in LifeStation's Home-based system?

• Base unit
• Pendant or wristband help button (with fall detection for Supreme plan)
• Lockbox for Supreme plan only

How does LifeStation's Home-based systems work?

LifeStation's home-based system is an easy way for seniors or any of your loved ones to get the help they need in an unfortunate situation. In the event of an emergency, the user can press the button on the pendant or wristband, which will then activate the base console. The base console has a microphone and loudspeaker, so the user can talk to an emergency response agent of the monitoring center. Their agent will determine the type of help that is needed and will either dispatch local emergency medical services or contact a family member.

Sidekick Standard

This On-the-go plan comes with a monitoring fee of $37.95 a month and a one-time device cost of $99.95. It includes a small, lightweight pendant with a built-in two-way communication help button. The help button is water-resistant and can last up to 5 days after a full charge. It also has GPS location tracking and a caregiver app, Find My Loved One, so you can easily locate your loved ones if they wander off.

Sidekick Supreme

LifeStation's Sidekick Supreme comes with a monitoring fee of $49.95 a month and a one-time device cost of $99.95. This includes everything in the Sidekick Standard plan, plus a fall detection feature that can automatically detect if a fall has occurred and send an alert to the monitoring center.

What is included in LifeStation's on-the-go system?

• 1.4-ounce wearable help button with GPS capability
• Fall detection feature for Supreme plan

How does LifeStation's On-the-go systems work?

LifeStation's on-the-go system is perfect for seniors and loved ones who want the independence to live life on their own terms while still having the peace of mind of knowing that they can get help if they need it.

The system includes a small, lightweight pendant that can be worn around the neck or on the wrist. In case of an emergency, the user can press the button on the pendant, which will then activate the GPS tracking feature and send an alert to the monitoring center. The monitoring center will then be able to speak with and locate the user to provide the appropriate assistance.

Their Sidekick Supreme plan comes with a fall detection feature, which can automatically detect if a fall has occurred and send an alert to the monitoring center, even if the user is unable to press the button.

Sidekick Smart

If you're looking for a more discreet and high-tech medical alert system, Sidekick Smart is an excellent option. You can get this plan for $43.95 a month with a one-time equipment fee of $99.95. This includes a smartwatch that has built-in two-way communication, GPS location tracking, and fall detection feature as well as 24/7 access to emergency help.

In addition, it comes with a pedometer to track step count, a heart rate monitor to encourage a healthy lifestyle, and a weather forecast. Plus, the smartwatch is water-resistant and can last up to 5 days on a single charge, so you don't have to worry about it running out of power when you need it most.

How does LifeStation's Sidekick Smart work?

The Sidekick Smart is a wearable medical alert device that can be worn on your wrist like a watch. In the event of an emergency, you can use the touchscreen to call for help and communicate with an operator through the built-in two-way speaker. The Sidekick Smart also features GPS and cellular technology for on-the-go use and tracking.

LifeStation Luxury

This luxurious, discreet, and stylish pendant is a must-have for fashion-forward seniors who don't want to wear or be seen wearing a traditional medical alert device.The pendant is carefully crafted with high-quality materials, including a brass case with rhodium-colored plating, a center-faceted blue resin stone, and a 30" brass chain.

This on-the-go system costs $43.95 a month. It pairs wirelessly with LifeStation's Mobile LTE device but is sold separately. The pendant has a 1 year life span and a range 200 ft from the base unit.

How does LifeStation Luxury work?

The pendant pairs wirelessly via bluetooth with LifeStation's Mobile LTE device, which connects to a 24/7 emergency monitoring center. In case of an emergency, the wearer can push the help button on the pendant that will trigger the Mobile LTE device to call for help. This plan is best for people who are on the go as it includes GPS tracking and fall detection capabilities.

Monitoring Center

Monitoring centers are a vital part of any medical alert system, as they provide the 24/7 coverage that is necessary to ensure that help is always available when you need it. LifeStation's monitoring centers are located in New Jersey and Texas and are staffed by care specialists who are trained to assist in any emergency situation.

Moreover, both monitoring centers are UL-listed and CSAA Five Diamond Certified, which means they meet the highest standards in the industry for quality and reliability. They have an average response rate of 28 seconds and their operators can accommodate other languages, so you can be confident that you will always be able to reach someone who can help.

Lastly, one of the things that set LifeStation apart from other providers is its dedication to providing customers with the best possible service. Each call made to the monitoring center is answered by two care specialists, one of them will remain on the line to give comfort and support until help arrives. This extra level of care is just one of the many ways that LifeStation goes above and beyond for its customers.

Why Consider LifeStation?

Modern and elegant design

The LifeStation base unit and pendant have a sleek and modern design that would not look out of place in your home. Plus, their smartwatch and Luxury pendant are some of the best-looking we've seen.

24/7 US-based monitoring

LifeStation's monitoring centers operate 24 hours a day, 7 days a week, and 365 days a year which ensures that there is always someone available to assist you or your loved one, no matter what time or day it is.

30-day money-back guarantee

If you are not satisfied with your purchase, you can return it within 30 days for a full refund excluding the shipping fee.

No long-term contracts

You are not locked into a contract when you purchase a monitoring plan from LifeStation. You can cancel at any time without incurring any cancellation fees.

Incomparable customer service

LifeStation's care specialists are always willing to go above and beyond to provide the help that you need.