GetSafe Review Overall Grade: A

Got loved ones who won't wear a button? GetSafe's medical alert system is intended to work without the need for anything worn on the body. Their objective is for users to set up a safety net around their homes by placing buttons on their walls and high-risk areas.

GetSafe offers easy-to-understand packages that are based on the size of the customer’s home. The monthly subscription is fixed, you only need to pay for the device cost upfront, and the quantity of equipment you require simply depends on how much coverage your house requires, which we like. It's far different from the traditional way medical alert companies price their services – usually, the monthly fee gets higher as you add more buttons and devices.

Their device options are also impressive as they offer three ways to get you help: call, press, and pull, which we'll discuss later on in this article.

Here is glimpse of what GetSafe's plans look like:

We listed below the metrics used to evaluate GetSafe's medical alert system:

GetSafe's devices are mostly used home-based but it also offers an on-the-go system as an add-on on top of your plan for an additional cost.

Water Resistance

Their wearable help button with fall detection monitoring and their mobile GPS help button are water-resistant so you can take it with you in the shower or anywhere else around the house.

Battery Life

Their help button lasts up to 5 years and they'll notify you once it needs replacement. They'll ship one if that happens.

GPS Location Tracking

GetSafe’s optional mobile help button is GPS supported.This add-on gives you the protection of a home-based system while also allowing you to take it with you wherever you go.

Fall Detection

You may add auto fall detection to your plan for an additional $10 a month. Otherwise, you may opt to add fall detection monitoring to your wearable help button that also costs $10 a month.

Caregiver App

Their caregiver tracking app is available on their Mobile GPS Help Button for an additional $5 a month.

When it comes to choosing a medical alert device, one of the most important factors to consider is the reliability of the monitoring center. Fortunately, GetSafe has proven its efficiency and reliability. Thus, rating it with an A. We reviewed the following subcategories in order to come to this conclusion:

Location

GetSafe is 100% US-based which ensures customers quick response times. Their monitoring centers are located in Utah and Idaho.

Third-Party Certification

Both of their emergency monitoring centers are CSAA Five Diamond Certified which indicates that they are held to the highest standards in the industry.

Response Rate

Response rate is the most crucial point in this category as it determines how quickly the monitoring agent responds to the user after pressing the button. GetSafe's response time is 20 seconds which is faster than the industry average of 30 seconds.

Multi-Lingual Availability

More than 170 languages are supported by GetSafe’s monitoring agents.

The next important factor in a medical alert device is always going to be the overall cost of purchasing the device. Below are the costs we have taken into account to come up with the rating of A.

Monitoring Fee

Unlike other medical alert system providers who charge different amounts for their services, GetSafe charges its users with a fixed amount of $24.95 a month, but you have to pay for the device cost upfront. This is a very fair price, especially when taking into account all of the features that their system offers.

Device Cost

GetSafe's devices cost from $79 to $279. Their Starter plan is designed for a one-bedroom home that includes one base unit and one voice-activated button. If you need more devices, you can choose a plan with more devices or opt for add-on devices.

Spouse Monitoring Cost

Their extra help button starts at $25. What's good about their plans is that you can always add more buttons depending on your needs so that everyone in your household can be covered.

Shipping Fee

Last on the list is the shipping fee. GetSafe ships its devices for $12. We think that this is a reasonable shipping fee, especially given the fact that you can purchase more devices without having to pay additional fees.

Lastly, we graded GetSafe's home-based system as an A- because it offers everything we think is supplemental in a medical alert system intended to use at home. These are the subcategories we looked at:

Water Resistance

Accidents happen anywhere, even in the shower. A water-resistant medical alert system will ensure that you're never without protection, no matter where you are. All devices offered by GetSafe are water-resistant.

Range of Protection

Button's range isn't necessary for GetSafe's home-based system, as it is intended only for use inside the home. However, when you added the wearable help button along with your plan, it can cover 800ft of linear range. This means it covers most households including the front and backyard.

Fall Detection

For anyone who is always at risk of falls, fall detection can be a life-saving feature. GetSafe's wearable fall detection can be an add-on to any of their plans which costs $10 a month.

Cellular Fee

GetSafe does not charge a monthly fee for their cellular connection. However, like with any other medical alert device, certain areas may have poor cellular coverage which can limit the effectiveness of the device. We advise you to inquire about this with their customer service before signing up for a plan.

What does GetSafe’s System include?

Base Unit

The 4G-LTE base unit is the brains of the GetSafe system. It's an easy-to-use, cellular-connected, in-home console that acts as the control center for your security system. It has a two-way speaker, so you can communicate with the monitoring center directly from the unit. There's also an emergency button that, when pressed, will immediately send a signal to the monitoring center and start the help process.

It features an amplified speakerphone and ultra-sensitive microphone, so you can hear and be heard clearly. The base unit also has a 32-hour backup battery in case of a power outage. Plus, it looks great too – it comes in a sleek white finish that will fit in nicely with any home décor.

Voice-Activated Wall Button

The voice-activated wall button is a compact, wireless and water-resistant device that can be placed anywhere in your home – next to your bed, in the bathroom, on the staircase, etc. It is voice-enabled and has a button and a pull-cord that gives you many ways to get help.

Standard Wall Button

The standard wall button is a more basic version of the voice-activated wall button. The button is wireless, water-resistant, and easy to install but doesn't have a voice-activation feature.

We recommend placing this device by the shower and other areas where falls and accidents will most likely occur. GetSafe designed the button to be bright red in color so that it's easily visible and recessed from the device to reduce the risk of accidental pressing.

GetSafe’s Plan Details

Starter

GetSafe's Starter is their most basic plan designed for small apartments or homes with only one bedroom. This includes one 4G-LTE base unit, one voice-activated wall button, and one personal help button. All of Get Safe's plans have a monitoring fee of $24.95 a month and their Starter plan comes with a one-time device cost of $79.

Standard

The Standard plan includes one 4G-LTE base unit, two voice-activated wall buttons, one standard wall button, and one personal help button. The device cost is $179 for this plan. This is designed for most single-family homes with two to three bedrooms.

Select

This plan includes one 4G-LTE base unit, three voice-activated wall buttons, 2 standard wall buttons, and one personal help button. The one-time device fee for this plan costs $279. GetSafe's Select plan is designed to provide protection for larger, multi-level homes with many bedrooms and bathrooms.

3 Ways to Get Help

Now that you know what kind of protection GetSafe has to offer as well as the pricing and the devices included in their plans, let's go over how you can get help in case of an emergency. You can get help using GetSafe's devices in three easy ways:

Call

The first way you can get help is by using the base unit or voice-activated wall button to call for help. Just simply say "call 9-1-1, call 9-1-1" and you'll immediately activate the base unit which will start calling the monitoring center. The "emergency call button" on the wall button also works in a similar way. Once you press it, it will also immediately connect you to the monitoring center.

Press

Second, you can get help by pressing the help button with any of the GetSafe systems. This button is available on GetSafe's base console, voice-activated wall button, standard wall button, pendant, and even with the mobile GPS help button.

Pull

Lastly, a pull-cord is attached to the voice-activated wall button which, when pulled, will also trigger the system to call for help.

Monitoring Center

GetSafe's headquarters is located in Concord, California. They have monitoring centers located in Ogden, Utah and Rexburg, Idaho working 24 hours a day, 7 days a week, and 365 days a year.

To guarantee that all emergency calls are promptly answered, they maintain their monitoring centers separate from their normal business activities which we think is a very important aspect of a quality monitoring center. Plus, both of the monitoring centers are CSAA Five Diamond Certified, with both going through annual certification processes and random inspections by the UL testing facility.

The ideal response rate for monitoring centers should be within 30 seconds and GetSafe is only 20 seconds. We are impressed that their emergency response agents work 10 seconds faster than the average response time.

Moreover, their emergency response agents can support more than 170 languages because they utilize LanguageLine services to provide assistance for non-English speakers. We think that GetSafe's monitoring center is top-notch and provides great service. If you have any problems or concerns, we highly recommend reaching out to their customer support.

Why Consider GetSafe?

Here are some reasons why GetSafe is worth your time if you're looking for a medical alert device provider:

30-day risk-free trial

You can try out their services for 30 days with no risk and no obligation.

No long-term contracts

GetSafe will not require you to sign a long-term contract. You can cancel their services at any time.

Affordable plans

All of their plans are at a fixed rate and there are no hidden fees. You pay the same price regardless of how often you use the system or how many devices you have, but you have to pay for the equipment cost upfront.

Extra buttons availability

On top of the plans they offer, they also allow their customers to purchase extra buttons. So, if you need an extra pendant or wall button for added protection in your home for your loved ones, GetSafe is the way to go!

Beautifully crafted devices

All of their devices are well-crafted and look great. They have a modern design that will fit in with any home décor. Plus, their devices are designed to work without wearing them on your body.

Maximum reliability

GetSafe is a Bay Alarm Medical company that is one of the best medical alert providers in the market. In fact, it ranked 4th in our top 10 medical alert system providers. Hence, you can be sure that their products and services are highly reliable.

Core values

Their core values are compassion, accountability, respect, and ethics. They commit to providing their customers with everything they need and making their customers' safety and well-being a top priority.