ADT's logo
ADT is a well-known medical alert system provider for business and residential customers in the US and ranked 3rd in our list of top medical alert system providers. Whether you're at home or on the go, their products and services can provide you with the peace of mind that comes from knowing help is always close by.
Apart from this, they also provide fire protection, home security, and automation services. ADT's home security systems are some of the most comprehensive on the market.
What sets them apart from other providers is their long history of experience in the industry and their dedication to customer satisfaction. The company owns and operates nine emergency monitoring centers across 200 locations and with around 17,000 employees, ADT can serve approximately six million customers today.
ADT Medical Alert'sSystem Plans
- Emergency Response
- Type of Device
- Connectivity Option
- One-Time Device Cost
- Wearable Fall Detection
- Home Battery Backup
- On-The-Go Battery Life
- Shipping Fee
- Response Time
- Spouse Monitoring
- GPS Tracking
- Caregiver App
- Voice Activated
- Button Activated
- Water Resistance
- Speaker & Microphone
- Button Range
- Cancellation Fee
ADT Medical Alert'sMonitoring Center Reliability Grade: A-plus
When it comes to choosing a medical alert system, one of the most important factors to consider is the reliability of the monitoring center. ADT's monitoring center is highly reliable, with a team of certified professionals who are available 24/7 to respond to emergencies.
That's why we believe they deserve an A+ grade in this category. To come up with this rating, we reviewed the following subcategories:
Location
ADT is 100% US-based with its headquarters located in Boca Raton, Florida. This ensures their customers quick response times and around-the-clock support.
Third-Party Certification
Their emergency monitoring centers are TMA Five Diamond Certified which indicates that they are held to the highest standards in the industry.
Response Rate
Response rate is the most critical part of this category as it determines how quickly their monitoring agents respond to their customers after pressing the help button. ADT's average response time is 10 seconds, which is the fastest among all the companies we've reviewed.
Multi-Lingual Availability
ADT's monitoring services are available in English, giving them enough reach to cater to a wider audience.
ADT Medical Alert'sOn-The-Go System Grade: A-plus
We also rated ADT's on-the-go system an A+ because of its portability and versatility. Here are the subcategories we considered:
Water Resistance
Their on-the-go devices are 100% waterproof, making them usable in the shower or bath.
Battery Life
ADT's on-the-go system is rechargeable and can last up to 40 hours so you won't have to worry about changing batteries frequently. Just be sure to remove the device from the cradle charger from time to time instead of leaving it as is when you're at home to help extend its battery life.
GPS Location Tracking
Their on-the-go device comes with GPS location tracking, so you can always know where your loved one is.
Fall Detection
If you opt to add an automatic fall detection feature, this can be purchased for an additional $10 a month. This is a great feature to have as it automatically sends an alert to the monitoring center when a fall occurs.
Caregiver App
Unfortunately, ADT does not offer a caregiver app at this time. Buti this does not affect our rating for their on-the-go system features as their devices cover the most important aspects that we look for.
ADT Medical Alert'sHome-Based System Features Grade: A
Next, we rated ADT's home-based system with an A because it offers all the basic features that you would expect from a top-rated medical alert system. Here are the things we have taken into account:
Water Resistance
Accidents happen anywhere inside your home – in the shower or even in the kitchen. That's why to be protected at all times, it's important that your home-based system is also waterproof. Thankfully, ADT's system meets the criteria.
Range of Protection
ADT's home-based system has a radius of 300 to 600ft, which is the standard for most medical alert systems in the market.
Fall Detection
With their Medical Alert Plus System, you may opt to add an automatic fall detection feature for an additional $10 a month. But you should also note that fall detection does not detect 100% of falls.
Cellular Fee
ADT does not charge a monthly fee for their cellular connection. However, like any other medical alert device, certain areas may have poor cellular coverage which can limit the effectiveness of the device. We advise you to inquire about this with their customer service before signing up for a plan.
ADT Medical Alert'sOverall Cost Grade: A
Lastly, we rated ADT's overall cost fairly because they offer a variety of pricing options to fit different needs and budgets. Below are the costs we have taken into account to come up with an A rating.
Monitoring Fees
ADT's monthly monitoring fee starts at $29.99 a month. Considering the features they offer, we are impressed with how affordable their rates are.
Cancellation Fee
Unlike many other medical alert system providers, ADT does not provide a free trial period. If you want to cancel their service, you have to return their device and you will be refunded for the unused days in the billing cycle.
Spouse Monitoring
If you opt to purchase an additional help button, ADT will charge you a one-time payment of $14.99 and another $5 a month on top of your plan cost. This is a fair price considering that other companies charge much more for an additional help button.
Shipping Fee
Last on the list is the shipping fee. ADT ships its devices for free. Not all the providers we reviewed offer free shipping so this is a huge plus.
ADT Medical Alert'sPlan Details
Now that you know how we graded ADT's medical alert systems, let's now take a closer look at the plans ADT offers to its customers.
Medical Alert Basic System
ADT's Medical Alert Basic System comes with an in-home base unit that offers two-way communication and a personal help button that can be worn as a wristband or pendant, and is waterproof which makes it usable in the shower or pool area. With the push of a button, customers can immediately connect with an ADT’s professional who will dispatch emergency services if needed.
ADT's Basic System
The system operates within the home and requires a standard landline connection, with a radius of 300ft from the base station. Additionally, this system has home-temperature monitoring capabilities. This plan consists of a base unit and a help button that can be purchased for only $29.99 a month.
What's included in the ADT Medical Alert Basic System?
- In-home base unit
- Personal help button
Medical Alert Plus System
This complete in-home medical alert system can be purchased for only $35.99 a month. It is similar to their basic plan but with added features. This system is best for people who want to roam freely around their home as it has a 600ft radius from the base, allowing you to step outside of your home with less worry.
ADT's Plus System
The system connects through the 4G-LTE cellular network so there's no need for a traditional phone line. This system also comes with a home-temperature monitoring feature and can be upgraded to have fall detection monitoring for only $10 a month.
The personal help button that can be worn as a pendant or wristband features an optional fall detection that immediately sends an emergency signal to the monitoring center when a fall happens. Users can also opt to add an optional waterproof wall mount button that can be placed anywhere inside the house or multiple pendant options for added protection.
What's included in the ADT Medical Alert Basic Plus System?
- Base unit
- Personal help button (pendant or wristband)
- Option to add more devices
On-The-Go Medical Alert System
This compact, lightweight and easy-to-use mobile medical alert system from ADT provides you with the freedom to live your life without being tethered to a landline. The on-the-go unit uses wireless technology to connect you with the ADT monitoring center, so help is always within reach even if you’re away from home.
ADT's On-the-go
In addition to the two-way talk feature, the On-the-Go system also has GPS location tracking feature to track your location in case of an emergency. And for added peace of mind, you can add the optional fall detection feature, which uses sensors to detect a fall and automatically contacts the ADT monitoring center for help.
Its mobile base unit offers the same protection as their traditional home-based system but is more compact and portable. With this system, you can get the protection and peace of mind you need while remaining independent and active.
What's included in the ADT On-The-Go Medical Alert System?
- Mobile base unit
- Wristband or pendant help button with GPS location capabilities
- Optional fall detection
How does ADT Medical Alert System Work?
ADT’s medical alert systems are designed to provide seniors and our loved ones with the peace of mind that comes with knowing they can get help at the push of a button. But how exactly do their medical alert systems work? It’s simple.
In the event of an emergency, all you have to do is push the button on your pendant or wristband to get in touch with their 24/7 monitoring center. One of their trained professionals will then assess the situation and dispatch the appropriate medical help, whether that’s sending an ambulance or contacting a loved one.
In case of fall and can’t get to your pendant, or you’re experiencing a medical emergency that prevents you from pushing the button, their systems can also be equipped with fall detection technology for an additional monthly cost. This uses sensors to detect a fall and automatically contacts the monitoring center.
Their customers can also purchase the ADT Medical Alert Wall Mount Button that can be placed in strategic locations around your home, such as the bedroom, bathroom, or kitchen. This way, you can get help even if you’re not wearing your pendant or wristband. This can add extra protection for you and your loved ones for only $2.50 a month.
Monitoring Center
ADT’s monitoring centers are 100% US-based and are staffed by professionals who are specifically trained to assist seniors and aging adults with health-related concerns.
Their emergency monitoring agents can respond to an alert as quickly as 10 seconds from the time the user pressed the button. As mentioned earlier, this is the fastest response rate we've seen among other providers we reviewed.
Moreover, all of their monitoring centers operate 24 hours a day, 7 days a week, and 365 days a year. So no matter what time it is or what day it is, their team will be there to help. Plus, their monitoring centers are TMA Five Diamond Certified, UL Certified and FM Approved which means they adhere to the highest standards in the industry.
Who Should Consider ADT?
Seniors
Seniors are the most obvious candidates for ADT's medical alert systems. If you're a senior who lives alone or may not have family or friends nearby to check in on you, a medical alert system from ADT can give you and your loved ones peace of mind.
People with Disabilities
If you have a disability that makes it difficult to leave your home or get around, ADT can be a lifesaver. Whether you live alone or with someone who can assist you, having an emergency device gives you the freedom and peace of mind to live independently.
People with Chronic Illness
People with chronic illnesses such as diabetes and heart disease can also benefit from an ADT medical alert system. These health conditions are unpredictable and having a system in place can mean the difference between life and death in an emergency situation.
People Living Alone
Medical alert devices can also be used by normal, healthy people who live alone and want the peace of mind that comes with knowing they can get help if they need it. No one wants to feel like they're a burden to their loved ones, and having an ADT system means you won't have to rely on someone else to check in on you.
Why Consider ADT?
Money-back guarantee
ADT offers a 6-month money-back guarantee which is twice as long as the industry average. This is because they are confident with the quality of the devices and services they provide.
ForeveRate guarantee
ADT will not increase your monitoring fees for as long as you maintain your account with them. This is unique to ADT and is a great way to lock in a low monthly rate.
No long-term contracts
ADT does not have any long-term contracts which means you can cancel at any time. This is great for those who want the flexibility to stop their service if they no longer need it.
Free shipping and activation
ADT offers free shipping and activation on all of their medical alert systems. Plus, there are no installation fees or equipment charges.
No hidden fees
ADT is transparent about its pricing and does not charge hidden fees.
