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Hallmark Living Holland

  • Nursing Home

Updated Nov 1, 2020 by Nick Lata

Historical Rating
Grade: F
Oct 18: CNov 18: CDec 18: CJan 19: DFeb 19: DMay 19: DJun 19: DJul 19: FAug 19: FSep 19: FJan 20: FMar 20: FApr 20: FMay 20: FJun 20: FJul 20: FAug 20: FSep 20: FOct 20: F
See Rating Overview
Hallmark Living Holland's website

493 W 32nd St,
Holland MI 49423

(616) 396-1438

54.88% estimated occupancy 1

Note: Data for Hallmark Living Holland has not been updated recently. This page shows historical performance which may not be representitive of current service levels.

Hallmark Living Holland is one of just three available facilities in Holland, Michigan. This nursing home received an F, which is definitely concerning in our grading scheme. Keep in mind that Holland received a far more impressive city grade of B+, so you should definitely consider other options in the city. We would not blame you if you are ready to stop reading and find another facility. However, if you want to learn more about this nursing home's category grades, we will discuss nursing in the next paragraph.

Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • Has Family Council
  • For profit - Corporation
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Medical Transportation
  • Speech Therapy
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Physical Therapy
  • Nutritional Counseling
  • Recreational Therapy

Nurse Quality

Grade: B-minus

While we graded this facility incredibly poorly overall, it received a fairly respectable nursing grade this year. We gave it a grade of B- in that category. We analyzed the qualifications of nurses employed by the facility, in addition to the number of hours those nurses spent with residents, in computing our grade in this area. This facility provides only 0.3 hours of nursing care per patient per day. This is a somewhat alarming figure as it is well below average. Despite having low quantities of nursing care, this nursing home surprisingly fared better in some of the quality-based metrics we looked at. In fact, it scored well when it comes to avoiding pressure ulcers and major falls. Many consider these areas to be indicators of the quality of nursing care. In many cases, the quality of nursing care is just as important as the number of hours of care provided.

Facility Inspections

Grade: F

This nursing home received really poor government inspection reports in recent years, causing us to give them an F in our inspection category. An F in this category is typically a signal that we found some red flags on its inspection reports. When a place has this poor of an inspection rating, you should expect some severe deficiencies on its inspection report. Severe deficiencies indicate a risk to resident safety. This facility was hit with a deficiency on its inspection report. Fortunately, it was not in one of the categories that suggest that it posed a threat to patient health or safety. Finally, this facility also received 47 substantiated complaints in recent years. This is yet another bad sign.

Short-term Care Quality

Grade: F

Our third category we analyzed was short-term care, in which this facility was given an F. Our short-term care ratings are based on the nursing home's quantity of skilled skilled healthcare professionals. This means a vast spectrum of services, ranging from registered nurses to physical and respiratory therapists, in addition to other types of therapy. Given its grade in this category, we were not surprised to discover that this nursing home is well below average in terms of the quantity of registered nurse and physical therapy hours provided to its patients based on the figures we assessed. Lastly, we assessed the percentage of residents who were able to return to the community from this facility. We found that just 4 percent of this facility's residents returned home.

Long-term Care Quality

Grade: F

The final category we rated was long-term care, in which this nursing home received a very poor grade here as well. It received a lowly F for this category, which is obviously very concerning. Facilities that receive this kind of grade in long-term care may not provide the type of consistent 24/7 care that some other facilities provide. After considering the volume of nursing care, we then looked at the facility's vaccination record. Candidly, we were a bit worried that this facility vaccinated only 84.079605 percent of its residents against pneumonia. Surprisingly, this nursing home was actually able to limit hospitalizations. With only 0.02 hospitalizations per 1,000 long-term resident days, this facility had less hospitalizations than many nursing homes. This is its best feature in this category.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Jul 22

Hallmark Living Holland Quality Metrics

Minimizes Pressure Ulcers

Grade: B-minus

In Hallmark Living Holland, 8.85% of Patients had Pressure Ulcers

This figure is an indication of the percent of long-term care patients which suffer from pressure ulcers. Many experts believe that pressure ulcers are a reliable barometer of quality of care.

Minimizes Serious Falls

Grade: A

In Hallmark Living Holland, 2.88% of Patients had Serious Falls

This tells you the percent of residents that suffered from a major fall. Falls resulting in severe injuries are routinely caused by poor nursing care. Additional nurse staffing can minimize the percentage of residents in a nursing home who sustain major falls.

Minimizes Urinary Tract Infections

Grade: A

In Hallmark Living Holland, 2.36% of Patients had UTIs

This indicates the percent of residents who suffered from a urinary tract infection. UTI's are routinely linked to lower quality nursing care. Better nursing care can reduce the number of UTI's sustained by residents in a nursing home. We want to point out that this datapoint is affected by by the fact that nursing homes have incongruent reporting standards for these infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B-minus

In Hallmark Living Holland, 13.01% of Patients use Anti-Psychotic Medication

This tells you the percentage of residents who were prescribed antipsychotic medications. Antipsychotic drugs are administered to residents for a variety of conditions, including dementia. Sadly, in limited situations, increased usage of these drugs may suggest that a nursing home is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: C

In Hallmark Living Holland, 18.73% of Patients use Anti-Anxiety Medication

This tells you the percent of residents who were prescribed antianxiety drugs. Antianxiety drugs are prescribed to residents experiencing depression and anxiety.

Managing Depression Among Residents

Grade: C

In Hallmark Living Holland, 3.47% of Patients

This tells you the percentage of residents who are showing symptoms of depression. High levels of depression could indicate lower quality care.

Appropriate Vaccine Usage

Grade: D

In Hallmark Living Holland, 91.4% of Patients

This indicates the percent of patients that were given the pneumonia and flu vaccines. High vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: F

In Hallmark Living Holland, 12.4% Percentage of Patients

This metric measures the percent of long-term care residents that needed increased assistance with activities of daily living over time. ADL's include activities such as dressing and continence. Some believe that this is a reasonable measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A-minus

In Hallmark Living Holland, 19.67% Percentage of Residents

This datapoint measures the percent of long-term stay residents that remained mobile levels. Many argue that the ability to move around is important for patients mental and physical well-being.


Grade: B-minus

In Hallmark Living Holland, 1.35 Hospitalizations per 1,000 resident days

This metric is a measure of the number of times residents are hospitalized per 1,000 days of patient care. Avoiding the hospital is key to the physical health of residents.

Short-term Care: Rehospitalizations

Grade: C

In Hallmark Living Holland, 19.67 Percentage of Residents Rehospitalized

This indicates the number of rehospitalizations per 1,000 days of short-term patient care. There is typically a correlation between having fewer hospitalizations and a nursing homes short-term rehabilitation performance.

Short-term Care: ER Visits

Grade: B-plus

In Hallmark Living Holland, 10.71 Percentage of Patients

This metric tracks the number of times residents are sent to the emergency room per 1,000 days of short-term patient care. Avoiding emergency medical situations is one way to measure patient well-being during rehabilitation.

Short-term Care: Facilitates Functional Improvement

Grade: D

In Hallmark Living Holland, 76.5% Percentage of Resident

This tells you the percent of short-term stay patients who saw functional improvements, such as enhanced ability to perform activities of daily living.

Nearby Hospitals

  • Holland Community HospitalAcute Care Hospitals 0.96 miles away602 Michigan Ave Holland Michigan 49423Voluntary non-profit - Private(616) 392-5141

Nearby Dialysis

  • Fmc Hastings Ave - Holland2.29 miles away649 Hastings Ave Holland Michigan 49423Dialysis Stations: 18 (616) 392-3263
  • Fmc Royal Park - Zeeland6.07 miles away2 Royal Park Dr Zeeland Michigan 49464CMS Rating: 5 stars Dialysis Stations: 14 (616) 748-0522
  • Davita - Grand Haven19.52 miles away16964 Robbins Rd Grand Haven Michigan 49417Dialysis Stations: 12 (616) 847-2825