The Concierge: Nursing Home OverviewSkip to content

The Concierge

  • Nursing Home

Updated Nov 1, 2023 by Nick Reese

Historical Rating
Grade: B-plus
Oct 18: FDec 18: FJan 19: FFeb 19: DMay 19: FJun 19: FJul 19: B-Aug 19: B-Sep 19: B-Jan 20: A-Mar 20: A-Apr 20: AMay 20: AJun 20: AJul 20: AAug 20: ASep 20: AOct 20: ANov 20: AJan 21: CFeb 21: CMar 21: CApr 21: DMay 21: DJun 21: DJul 21: CAug 21: B-Sep 21: B-Oct 21: CNov 21: CJan 22: B-Feb 22: B-Mar 22: B-Apr 22: BMay 22: BJun 22: BAug 22: CSep 22: COct 22: CNov 22: CJan 23: B-Feb 23: B-Mar 23: B-Apr 23: BJun 23: BJul 23: B-Aug 23: B+Sep 23: B+Oct 23: B+Nov 23: B+
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The Concierge's website

2310 South Eldridge Parkway,
Houston TX 77077

(281) 558-3900

61.05% estimated occupancy 1

The Concierge is an average-sized facility in Houston, Texas. It looks like this is a quality nursing home. We gave this it an overall grade of B+, which is a strong score. As a matter of fact, this nursing home is ranked among the twenty highest graded facilities in the city. It is truly remarkable that Houston has this many nursing homes of this caliber. This facility was better in some categories than others, but it did not have any poor grades in any of the four major categories. More information about these categories can be found below.

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Partnership
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Inpatient Rehab

Specialized Services

  • Personal Care
  • Home Making
  • Speech Therapy
  • IV Antibiotic Therapy
  • Wound Care
  • Occupational Therapy
  • Tracheotomy Care
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Recreational Therapy
  • Pain Management
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
Less:
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Facility Inspections

Grade: A

To go along with its strong overall grade, we awarded this nursing home a grade of A for our inspections rating. Inspection grades are based on pieces of information located in the a nursing home's recent inspection reports. Places that receive favorable grades in this category tend to have few deficiencies on those reports. Most importantly, these nursing homes generally do not have any severe deficiencies which are associated with endangerment of patients. This particular nursing home had just a single deficiency on its inspection report and it was not one deemed to pose a threat to patient health or safety. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Long-term Care Quality

Grade: B-plus

Another quality feature for this nursing home is that it received an above average long-term care grade. In fact, this turned out to be its second best category score. In that category, we gave this facility a B+. For prospective residents in need of a permanent residence rather than rehabilitation, long-term care is an important category. Once we concluded our assessment of the volume of care provided by nurses, we then looked at the facility's vaccination record. This nursing home vaccinated 86.56716 percent of its residents for pneumonia. Although its vaccination rate was a bit lower than we had hoped, we were pleased to find nursing home was able to limit hospitalizations. In fact, it had only 0 hospitalizations per 1,000 long-term resident days, which is a remarkably low figure.

Nurse Quality

Grade: B-plus

Another one of this facility's impressive category grades came in the area of nursing care. We awarded them one of our better scores in that area, with a grade of B+. When calculating a facility's nursing score, we consider the amount of time nurses commit to patients and the level of skill of those nurses. This particular nursing home provided 0.4 hours of nursing care per resident per day. Finally, we also looked at some nursing quality measures in determining our nursing grades. This place performed very well in the area of avoiding major falls and pressure ulcers. We consider these areas to be good indicators of the quality of nursing care.

Short-term Care Quality

Grade: C

The last category we graded was this facility's worst area. Nevertheless, even in its weakest link we still awarded it a decent grade of C for short-term care. Our short-term care scores are based in part on a nursing home's quantity of skilled highly skilled professionals. This includes a broad range of nursing services, spanning from registered nurses to physical and respiratory therapists, not to mention other forms of therapy. Fortunately, it looks like this facility employs registered nurses. Not every nursing home employs these skilled professionals. However, according to the information they provided, they do not appear to employ physical therapists. Lastly, we assessed the number of patients that were able to return home from this facility. We found that 4.7 percent of this facility's patients were able to return home. This figure was actually well below average.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

The Concierge Quality Metrics

Minimizes Pressure Ulcers

Grade: D

In The Concierge, 13.21% of Patients had Pressure Ulcers

This metric indicates the percentage of long-term stay residents who suffer from pressure ulcers. We find that pressure ulcers are a reliable barometer of a facility's nursing care quality.

Minimizes Serious Falls

Grade: A+

In The Concierge, 0% of Patients had Serious Falls

This indicates the percentage of long-term stay residents who sustained a fall which caused severe injury. Falls can arise for a variety of reasons, but high rates of major falls may be a sign of poor nursing care.

Minimizes Urinary Tract Infections

Grade: D

In The Concierge, 4.92% of Patients had UTIs

This datapoint indicates the percentage of long-term stay residents which had a urinary tract infection. UTI's could be an indicator of worse hygiene protocols. Nevertheless, this metric can also be misleading for some nursing homes due to varying reporting standards for infections.

Appropriately Uses Anti-Psychotic Medication

Grade: A+

In The Concierge, 0% of Patients use Anti-Psychotic Medication

This tells you the percentage of residents who were prescribed antipsychotic medications. While antipsychotic medications may be vital to many patients, it is important to confirm these drugs are being used appropriately. In some situations, high levels of antipsychotic drug use may mean that a facility is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: B-plus

In The Concierge, 17.46% of Patients use Anti-Anxiety Medication

This indicates the percentage of residents given antianxiety drugs. These medications are used to treat residents experiencing depression or anxiety.

Managing Depression Among Residents

Grade: A+

In The Concierge, 0% of Patients

This indicates the percent of patients who are showing signs of depression.

Appropriate Vaccine Usage

Grade: C

In The Concierge, 89.95% of Patients

This tells you the percentage of residents who were administered the pneumonia and flu vaccines. High vaccination rates should be standard at this point.

Residents Maintain Autonomy

Grade: A-minus

In The Concierge, 9.43% of Patients

This datapoint measures the percent of long-term stay patients who needed additional assistance with activities of daily living over time. ADL's include activities such as getting dressed and eating. Some experts believe this is a measure of a patient's well-being.

Ability to Keep Residents Mobile

Grade: A

In The Concierge, 23.96% of Residents

This tells you the percentage of patients that maintained mobility over time. Preserving mobility is often a good sign for residents' well-being.

Short-term Care: Rehospitalizations

Grade: D

In The Concierge, 23.96% of Residents Rehospitalized

This datapoint is a measure of the number of times residents are rehospitalized per thousand days of short-term resident care. Keeping residents out of the hospital during rehabilitation is critical to restoring the physical well-being of residents.

Short-term Care: ER Visits

Grade: A

In The Concierge, 7.54% of Patients

This is the number of times residents are sent to the emergency room per 1,000 days of short-term care.

Short-term Care: Facilitates Functional Improvement

Grade: F

In The Concierge, 56.36% of Resident

This datapoint is a measure of the percentage of short-term stay patients who experienced functional improvements.

Scores for Houston, TX

  • Overall Rating has a grade of B-minus
  • Nurse Rating has a grade of C
  • Long-term Care Rating has a grade of B-minus
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of B-plus

Looking for more options? Houston, Texas has 59 other nursing homes

Nearby Hospitals

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  • Houston Methodist West HospitalAcute Care Hospitals 5.4 miles away18500 Katy Freeway Houston Texas 77094Voluntary non-profit - Private(832) 522-1000
  • Memorial Hermann Memorial City Medical CenterAcute Care Hospitals 5.56 miles away921 Gessner Houston Texas 77024Voluntary non-profit - Private(713) 242-3000
  • Westpark Springs LLCPsychiatric 8.87 miles away6902 S Peek Road Richmond Texas 77407Voluntary non-profit - Other(832) 535-2770
  • St Luke's Sugar Land HospitalAcute Care Hospitals 9.28 miles away1317 Lake Pointe Parkway Sugar Land Texas 77478Voluntary non-profit - Private(281) 637-7000
  • Memorial Hermann Katy HospitalAcute Care Hospitals 10.26 miles away23900 Katy Freeway Katy Texas 77494Voluntary non-profit - Private(281) 392-1111
  • Houston Methodist Sugarland HospitalAcute Care Hospitals 10.28 miles away16655 Southwest Freeway Sugar Land Texas 77479Voluntary non-profit - Private(281) 274-8000
  • Sugar Land Surgical Hospital LlpAcute Care Hospitals 10.3 miles away16906 Southwest Freeway Sugar Land Texas 77479Physician(281) 243-1000

Nearby Dialysis

  • Westminster Dialysis1.19 miles away12121 Westheimer Rd Ste 138 Houston Texas 77077Dialysis Stations: 24 (281) 493-9046
  • West Oaks Dialysis Center1.68 miles away14800 Westheimer Road Suite A Houston Texas 77082Dialysis Stations: 12 (281) 752-5469
  • West Point Dialysis1.84 miles away12051 Westpark Drive Suite 100 Houston Texas 77082CMS Rating: 3 stars Dialysis Stations: 16 (281) 920-4892
  • Bannack Dialysis, LLC2.08 miles away12606 West Park Drive Houston Texas 77082Dialysis Stations: 20 (281) 679-1848
  • Fresenius Medical Care Mission Bend3.37 miles away6886 Highway 6 South Houston Texas 77083Dialysis Stations: 16 (281) 568-0440
  • Davita - Memorial Dialysis Center3.61 miles away11621 Katy Freeway Houston Texas 77079CMS Rating: 4 stars Dialysis Stations: 26 (281) 558-5702
  • Dsi Chinatown Hemodialysis, LLC5.01 miles away7329 W Houston Parkway S, Suite 101b Houston Texas 77072Dialysis Stations: 13 (713) 773-2124
  • Dsi Chinatown Home, LLC5.01 miles away7329 W Houston Parkway S Suite 101b Houston Texas 77072Dialysis Stations: 4 (713) 773-2124