Heritage Hall West: Nursing Home OverviewSkip to content

Heritage Hall West

  • Nursing Home

Updated Nov 1, 2023 by Nick Reese

Historical Rating
Grade: B-plus
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Heritage Hall West's website

61 Cooper St,
Agawam MA 01001

(413) 786-8000

64.32% estimated occupancy 1

With an address in Agawam, Massachusetts, Heritage Hall West is one of four facilities in the city. Sporting an overall rating of B+, this looks like a high quality facility. Based on our analysis, this nursing home ought to meet the needs of most people. The best part of this facility's strong profile is its inspection score. Inspection reports are discussed in the next section

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Quick Details

  • Accepts Medicare 1
  • Accepts Medicaid 1
  • No CCRC
  • Has Resident Council
  • No Family Council
  • For profit - Corporation
  • Offers Hospice
  • Offers Post-Acute Care 
  • Offers Respite Care
  • Offers Inpatient Rehab
  • Offers Outpatient Rehab

Specialized Services

  • Personal Care
  • Medication Management
  • Home Making
  • Transportation
  • Speech Therapy
  • Amputee Recovery
  • IV Antibiotic Therapy
  • Palliative Care
  • Dentistry
  • Wound Care
  • Occupational Therapy
  • Podiatry
  • Mental Health
  • Physical Therapy
  • Respiratory Therapy
  • Nutritional Counseling
  • Pharmacy
  • X-Ray
  • Recreational Therapy
  • Pain Management
  • Optometry
  • Audiology
  • Colostomy Care
  • Orthopedic Rehabilitation

Registered Staff Hours

Medical Staff Hours Per Patient (2022)
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Facility Inspections

Grade: A

In addition to being a quality facility overall, this nursing home also excelled in our inspections category, where it earned a grade of A. Few facilities performed better in that category. These inspection ratings take several factors into consideration, including deficiencies and federal fines. You can find more information about each of these factors by obtaining copies of nursing homes' inspection reports. Fortunately, although this nursing home had some minor dings on its report, it had no severe deficiencies. Severe deficiencies are those labeled as categories G through L. This means that CMS did not consider any of the deficiencies on this facility's report to pose an imminent threat to patient safety or health. Finally, this facility had no substantiated complaints this year from residents, which is an excellent sign.

Nurse Quality

Grade: A-minus

This facility really excelled in the area of nursing, where it received a grade of A-. Few nursing homes performed better in this area. When computing our nursing grades, we look at both staffing levels and the skill levels of the nurses. This nursing home provides 0.4 hours of nursing care per resident per day. Finally, our nursing grades also factor in quality-based assessments, such as avoiding major falls. This facility performed well in this area. Avoiding major falls is typically a good indicator that a nursing home has reliable quality controls in place. Major falls can typically be avoided if more nurses aids and better safety protocols are in place.

Long-term Care Quality

Grade: A-minus

Moving on our next category, this nursing home was awarded a favorable long-term care score. In that area, we awarded this nursing home a A-. If you are seeking anything other than rehabilitation, you should take a close look at long-term care ratings. On top of assessing the volume of care provided by nurses aids and other staff, we looked at the number of residents vaccinated against pneumonia. This facility vaccinated 63.1829 percent of its patients. This is slightly less than we expected. While its vaccination rate was a bit lower than we had hoped, this facility was able to limit hospitalizations. Indeed, it had less than one hospitalization per 1,000 long-term resident days, which is a remarkably low number.

Short-term Care Quality

Grade: C

The next area we graded is short-term care. We awarded this facility a decent score in that area, with a C. While this wasn't on par with several of its other grades, it is still nothing to be ashamed of. In forming these short-term care ratings, we assess the facility's skilled nursing services, such as those performed by registered nurses, occupational therapists, physical therapists and other types of therapists. Our purpose is to create a tool for sizing up the rehabilitation services of different facilities. Fortunately, it looks like this nursing home has registered nurses on staff. Not all nursing homes employs these skilled professionals. However, according to the information this nursing home provided, it does not look like the facility employs physical therapists. The final datapoint we looked at in this area is the number of patients that were able to return home from the facility. We found that just 3.7 percent of this facility's residents returned home.

Rating Over Time

Compared to national and state averages across all facilities.

FDCB-BB+A-AA+Oct 18Dec 23

Heritage Hall West Quality Metrics

Minimizes Pressure Ulcers

Grade: B-plus

In Heritage Hall West, 6.34% of Patients had Pressure Ulcers

This is the percentage of patients that suffered from a pressure ulcer. Pressure ulcers, also known as bed sores, are often the result of patients not being moved frequently enough. Better nursing care can minimize the number of pressure ulcers sustained by residents in a nursing home.

Minimizes Serious Falls

Grade: B

In Heritage Hall West, 2.85% of Patients had Serious Falls

This datapoint gauges the percentage of long-term stay patients which sustained falls which caused serious injury. This is one of the statistics we use in determining nursing grades.

Minimizes Urinary Tract Infections

Grade: C

In Heritage Hall West, 2.77% of Patients had UTIs

This tells you the percent of patients that have had a urinary tract infection. Urinary tract infections are often associated with nursing homes with worse hygiene protocols. Closer supervision minimizes the percentage of residents in a nursing home who suffer from UTI's. Keep in mind that this statistic is affected by by the fact that facilities have different reporting standards for urinary tract infections.

Appropriately Uses Anti-Psychotic Medication

Grade: B

In Heritage Hall West, 14.4% of Patients use Anti-Psychotic Medication

This is a measure of the percent of long-term care patients receiving antipsychotic drugs. While antipsychotic drugs play an important role in caring for many residents, it is important to ensure these drugs are being used appropriately. In limited situations, high levels of antipsychotic drug use may suggest that a facility is using these drugs to control patient behavior.

Appropriately Uses Anti-Anxiety Medication

Grade: B-minus

In Heritage Hall West, 20.43% of Patients use Anti-Anxiety Medication

This indicates the percent of residents who were given antianxiety medications. Antianxiety drugs are administered to residents suffering from anxiety and depression.

Managing Depression Among Residents

Grade: C

In Heritage Hall West, 8.48% of Patients

This datapoint is a measure of the percentage of long-term stay patients showing signs of depression.

Appropriate Vaccine Usage

Grade: D

In Heritage Hall West, 79.3% of Patients

This tells you the percent of patients that received the flu and pneumonia vaccines. Higher vaccination rates should be the norm at this point.

Residents Maintain Autonomy

Grade: B-plus

In Heritage Hall West, 12.33% of Patients

This is the percentage of residents who required increased assistance with activities of daily living over time.

Ability to Keep Residents Mobile

Grade: A-minus

In Heritage Hall West, 20.4% of Residents

This metric measures the percentage of long-term stay residents who were able to retain mobility. Some would argue that the ability to move around is vital to residents' health.

Hospitalizations

Grade: B-plus

In Heritage Hall West, 0.01 Hospitalizations per 1,000 resident days

This tells you the number of hospitalizations per thousand days of patient care. There is generally a correlation between reduced hospitalizations and the overall quality of long-term care.

Short-term Care: Rehospitalizations

Grade: C

In Heritage Hall West, 20.4% of Residents Rehospitalized

This indicates the number of times residents are rehospitalized per 1,000 days of short-term care. There is typically a correlation between having fewer hospitalizations and the quality of rehabilitation services.

Short-term Care: ER Visits

Grade: A

In Heritage Hall West, 7.05% of Patients

This indicates the number of emergency room visits per 1,000 days of short-term patient care.

Short-term Care: Facilitates Functional Improvement

Grade: B

In Heritage Hall West, 78.87% of Resident

This metric is a measure of the percentage of short-term patients that experienced functional improvements, such as with activities of daily living. Many argue that this is a reliable measure of a facility's rehabilitation performance.

Scores for Agawam, MA

  • Overall Rating has a grade of B-plus
  • Nurse Rating has a grade of A-minus
  • Long-term Care Rating has a grade of B-plus
  • Short-term Care Rating has a grade of B-minus
  • Inspection Rating has a grade of A-minus

Looking for more options? Agawam, Massachusetts has 3 other nursing homes

Nearby Hospitals

  • Mercy Medical CtrAcute Care Hospitals 2.67 miles away271 Carew Street Springfield Massachusetts 01104Voluntary non-profit - Private(413) 748-9000
  • Baystate Medical CenterAcute Care Hospitals 2.87 miles away759 Chestnut Street Springfield Massachusetts 01199Voluntary non-profit - Private(413) 794-0000
  • Baystate Noble HospitalAcute Care Hospitals 7.56 miles away115 West Silver Street Westfield Massachusetts 01085Voluntary non-profit - Private(413) 568-2811
  • Holyoke Medical CenterAcute Care Hospitals 8.24 miles away575 Beech Street Holyoke Massachusetts 01040Voluntary non-profit - Private(413) 534-2500
  • Baystate Wing Hospital and Medical CentersAcute Care Hospitals 15.4 miles away40 Wright Street Palmer Massachusetts 01069Voluntary non-profit - Other(413) 283-7651
  • Rockville General HospitalAcute Care Hospitals 17.14 miles away31 Union St Vernon Rockville Connecticut 06066Proprietary(860) 872-5160
  • Cooley Dickinson Hospital Inc,TheAcute Care Hospitals 17.53 miles away30 Locust Street Northampton Massachusetts 01060Voluntary non-profit - Private(413) 582-2000

Nearby Dialysis

  • Heritage Dialysis Center, LLC0.01 miles away67 Cooper Street Agawam Massachusetts 01001Dialysis Stations: 13 (413) 786-2022
  • Western Mass. Kidney Center (Bma Springfield)2.02 miles away2000 Main Street Springfield Massachusetts 01103CMS Rating: 4 stars Dialysis Stations: 33 (413) 739-4751
  • Springfield Dialysis Center2.06 miles away125 Liberty Street, Suite 101 Springfield Massachusetts 01103Dialysis Stations: 16 (413) 736-9600
  • Pioneer Valley Dialysis Center4.17 miles away208 Ashley Avenue West Springfield Massachusetts 01089CMS Rating: 4 stars Dialysis Stations: 29 (413) 750-3400
  • East Springfield Dialysis (Bma of Massachusetts)4.77 miles away1515 State Street Springfield Massachusetts 01109CMS Rating: 5 stars Dialysis Stations: 16 (413) 732-1586
  • Chicopee Dialysis Center4.94 miles awayI 391 Industrial Park 317 Meadow Street Chicopee Massachusetts 01013Dialysis Stations: 17 (413) 535-2529
  • Enfield Dialysis Center6 miles away113 Elm Street Enfield Connecticut 06082Dialysis Stations: 13 (860) 745-9800
  • Ara-Holyoke Dialysis LLC6.15 miles away36 Lower Westfield Rd Unit C-153 Holyoke Massachusetts 01040Dialysis Stations: 20 (413) 533-3128